Help & Support

In addition to these guides, Workarea provides the following resources for help and support.

Slack

Workarea has a public Slack, where we hang out, mostly during EST business hours. Signup and chat with us!

Use Slack to:

• Read and post announcements about new Workarea releases, plugins, and documentation (from the core team and the community)
• Report bugs or inquire if certain behavior is a bug
• Ask the community about or share known solutions to problems to reduce implementation time
• Ask the community how to use a feature or how it's expected to work
• Ask the community about what to learn or how to learn, or suggest resource to others to learn more about Workarea and its dependencies

Workarea Support

The Workarea Support team provides support and training services to merchants and partners. Visit https://support.workarea.com to open an issue or contact us for support.

Submit an Incident Report

Go to https://support.workarea.com and submit an Incident Report detailing the observed issue. Provide as much detail as possible (screen shots, error codes, steps to reproduce, etc.) to reduce the need to further diagnose and resolve more quickly.

Please include your Solution Partner primary contact on all incidents and requests, so communication can be facilitated as needed.

Alternatively, email support@workarea.com and include your priority in the subject of the email.

After Hours Escalation

To escalate the issue after Hours of Support, call +1 (215) 398-7814 and leave a message for on-call support and request a call back.